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Natural disasters inflicted huge losses on insurers in 2018. Preliminary reports from the California Department of Insurance estimate that the November 2018 wildfires caused more than $123 million in auto and nonresidential insurance claims. Additionally, hurricanes Michael and Florence, which pummeled the Southeast in the fall of 2018, caused between $7.7 billion and $14.6 billion in insurance losses.
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If you’ve recently purchased a new vehicle, you know that in order to drive in most states, you need to purchase a basic type of car insurance, but you may be overwhelmed by your coverage options. Comprehensive and collision are the two types of physical damage coverage available on car insurance policies. Both play an important role in keeping your vehicle in tip-top shape. Minor dents and dings all the way up to full-blown car crunching can be repaired, or the insurance company can at least pay out enough money to make you whole again.
Collision car insurance covers damage to your car if it collides with another car. If you lease your car or have a loan on it, your financing company will require this type of coverage. As your car ages or you pay it off, you can drop it. However, that means that if your car is damaged in a collision with another vehicle, you’ll have to pay for all repairs on your own.
Gap insurance is insurance that may be required if you lease or finance a car. Gap insurance covers the difference between what your car is worth and what you owe on your auto loan should your car be a total loss in an incident. For example, let’s say you have a car loan with a balance of $20,000, but your car is only worth $15,000. If it’s totaled in an accident, your insurance will only pay out $15,000 and you will owe $5,000 to settle your loan. If you have gap insurance, that policy will pay the $5,000 to settle your loan balance.
While all car insurance companies offer a similar product, they differ in how they deliver it. Some car insurance companies are basically self-service, allowing you to shop for and choose a policy completely online. Others use local agents who can meet with you and talk you through the process of buying a policy and personally handle any claims you have. Some companies use a mix of the two. Make sure you find a company that has the type of service you want.
Gap insurance is insurance that may be required if you lease or finance a car. Gap insurance covers the difference between what your car is worth and what you owe on your auto loan should your car be a total loss in an incident. For example, let’s say you have a car loan with a balance of $20,000, but your car is only worth $15,000. If it’s totaled in an accident, your insurance will only pay out $15,000 and you will owe $5,000 to settle your loan. If you have gap insurance, that policy will pay the $5,000 to settle your loan balance.
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One way to do this is to call the insurance company and see what the hold time is and what the service is like when you wait to speak to a representative about a general inquiry. If the hold time is 3 hours and they don’t seem like an accommodating group, you’re probably not going to want to deal with them after you just lost your house and file a claim.
You pay a monthly or yearly fee in exchange for protection against the costs associated with vehicle damage or bodily injury resulting from a collision and certain other circumstances. If your car sustains damage in an accident, you will file a claim with your car insurance company, and they will pay you the amount specified in your policy minus your deductible. If you’re determined to be at-fault in an accident, your premium may go up. 
We started by identifying Texas’ five biggest auto insurers by market share and comparing their financial strength, coverage options, and customer service using methodology similar to that in our review of the best car insurance providers. Then we checked J.D. Power and Consumer Reports to see how each company’s customers scored them on overall satisfaction and on the claims experience. Finally, we collected quotes for six hypothetical drivers, taking note of each company’s available endorsements and discounts.

To get the cheapest car insurance, start by comparing rates. You can use our list of the Cheapest Car Insurance Companies to see which company has the cheapest rates in our study for your situation. Don’t stop there, however. A company with cheap rates may not have the best service or very satisfied customers. Balance cheap auto insurance rates with the kind of service you want to live with when choosing an insurance company.


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