We surveyed 2,799 consumers who filed a car insurance claim in the last five years, asking questions about their car insurance company. These questions covered satisfaction with the ease of filing a claim, customer service, claim status communication, claim resolution, and overall value. We also asked whether they’d recommend the company and if they planned to renew their policy. We used their responses to build our Best Car Insurance Companies ranking.
That said, the State Farm quotes we received were shockingly expensive when compared to the competition — typically around three times as much. While the extra cost may be worth the guarantee of good financial strength and customer service, we always recommend gathering quotes from multiple providers to see which strikes the best balance between cost and coverage.
It is difficult to project whether rates will continue to rise, as there are so many factors that determine car insurance pricing. If loss-causing trends continue—such as more expensive vehicle repairs, distracted driving crashes and vehicle damage due to extreme weather—consumers should see premiums increase. However, if these trends reverse and there are fewer accidents and milder weather, then car insurance rates could plateau or even decrease.
It’s important to note that every company considers credit very differently, and even among insurers this factor fluctuates by state. For example, NerdWallet’s 2019 car insurance rate analysis indicates that while State Farm charges higher rates for poor credit in many states, it doesn’t seem to do so in Maine. Similar variations are true for many other companies as well.